Terms and Conditions

GENERAL TERMS AND CONDITIONS

 

1. SELLER AND CONSUMER

SIA Country Art, company registration number: 40103380098, VAT registration number: LV40103380098, registered and actual address: Kungu iela 7/9, Rīga, LV-1050, Latvia (hereinafter referred to as the Seller).
Trading name: zaļā studija pienene
Online shop domain: www.studijapienene.lv
Contact information:
Phone: +371 67210400
Phone, WhatsApp, Telegram: +371 29298748
Email: sanita@studijapienene.lv
The Consumer (hereinafter referred to as the Buyer) is any person who purchases goods or services and does not use them for profit-making purposes.

2. LEGAL FRAMEWORK

Contractual obligations in commercial transactions are governed by the Civil Law of the Republic of Latvia, Consumer Rights Protection Law, and Cabinet Regulation No. 255 of 20 May 2014, “Regulations Regarding Distance Contracts”.

3. INFORMATION FOR CONCLUDING A DISTANCE CONTRACT

  • Product prices are indicated in EUR and include VAT.
  • Product descriptions and images are informative.
  • Shipping costs are shown before payment based on delivery details.
  • Payment options: PayPal, Mastercard, VISA, Apple Pay, Internet banking, bank transfer.
  • Delivery options: Omniva parcel terminals, Express Mail, courier service.
  • Delivery time depends on destination country.

4. DELIVERY TERMS

Orders are shipped within 2 business days after order and payment. The Buyer will receive email confirmation with shipping info. If delay occurs, Buyer is informed, and delivery will not exceed 4 business days.

Estimated delivery times:
– Latvia: 2–4 business days
– Estonia, Lithuania: 3–5 business days
– EU countries: 4–7 business days
– Outside EU: 2–4 weeks (post), or 4–7 business days (courier)

Flat shipping rates:
– Latvia (Omniva): EUR 3.50
– Estonia/Lithuania (Omniva): EUR 7.50
– Latvia (Courier): EUR 8.50

Shipping outside Baltics is based on weight. If your parcel hasn’t arrived or tracking is unclear, contact us: sanita@studijapienene.lv

5. RIGHT OF WITHDRAWAL

The Buyer may withdraw within 14 days without penalty. The withdrawal period starts on the day goods are received. The product must be returned unused, undamaged, in original packaging.

Notify via email: sanita@studijapienene.lv
Return to: pienene, Kungu iela 7/9, Rīga
Refunds issued within 30 days after notice.
Buyer covers return shipping costs.

Refund may be refused if:

  • Product is not returned
  • Product is used or damaged
  • Product is incomplete or not in original packaging
  • Hygiene packaging opened
  • Product is custom-made or personalized

6. PRIVACY

Personal data is processed by SIA Country Art for order processing and communication. Data handling complies with the Personal Data Protection Law and EU Directive 95/46/EC. Data is protected and disclosed only when required by law.

7. COPYRIGHT

All content on www.studijapienene.lv is property of the Seller or its suppliers. Use without permission is prohibited. Contact: sanita@studijapienene.lv

8. DISPUTE RESOLUTION

Disputes shall first be resolved via negotiation. If unresolved, the Buyer may contact the Consumer Rights Protection Centre or seek legal resolution according to Latvian law.

9. FINAL TERMS

By placing an order at www.studijapienene.lv, the Buyer agrees to these Terms. The Seller may update terms by publishing changes on the website, effective immediately upon publication.